Join thousands of others and discover why membership in elearning with a professional learning community is the easiest and quickest way to accelerate skill development.

“If you want to go fast, go alone. If you want to go far, go together.” – African Proverb

Why waste thousands of dollars on a one-time conference or an inferior online resource with generic manager training content?

When—for just a few dollars a month—Call Center Coach provides the world’s only supervisor elearning and community that paves the path to success.

Featured in:

All of our paid membership plans include:


Become a smarter, more experienced frontline supervisor with Call Center Coach’s Supervisor Success Path elearning modules, videos, and tools


Short on time? No problem. With Call Center Coach’s QuickWins you receive practical instructions to make improvements. Time is limited and scarce in contact centers and sometimes you just want to make a difference…quickly

Contact Center Supervisor Quick Tips


Short bite-size videos with chunks of insight. Call Center Coach’s QuickTips provide rapid reflection and eye-opening ideas into your daily humps and hurdles. These perfect-sized videos provide the just-in-time insight everyone needs

Weekly contact center webinars


Get your questions answered. Unscripted, unfiltered, totally enlightening. Recordings of webinars are available for later replay and revisiting


Become a smarter, more experienced frontline supervisor with Call Center Coach’s Supervisor Success Path elearning modules, videos, and tools


Get targeted advice from special guest experts and practitioners to help them move onward and upward with their frontline leadership skills


Access to Call Center Coach’s Private Facebook Group of like-minded supervisors and seasoned experts in a community of practice that supports one another to succeed

Plan Comparison


  • 2 MONTHS FREE with Annual Enrollment
  • 12-month access to Success Path learning, videos and tools
  • Access to Private Facebook Community, QuickWins, and Boot Camp Series
  • Supervisor Certification Upon Completion
  • Monthly Live Q&A and Mastermind Webinars
  • 30-day Money Back Guarantee


  • 2 MONTHS FREE with Annual Enrollment
  • Includes Everything in BASIC
  • 7 Keys to Employee Engagement Workshop
  • Persuasive Presenting Skills Workshop
  • Monthly Group Coaching
  • 30-day Money Back Guarantee


  • High Performers and Senior Leaders
  • Includes Everything in PLUS
  • Emotional Intelligence Assessment with Readout Session
  • Leading Customer Experience Innovation Workshop
  • The Power of Employee Feedback Workshop
  • 20 one-hour 1:1 coaching session and work practice
  • 30-day Money Back Guarantee


  • Consolidated billing
  • Create teams across the enterprise
  • Audit and admin controls
  • Organization-wide reporting and metrics
  • Custom Learning Modules
  • Custom Group Coaching
  • Custom Leadership Modules
How long do I have to complete a course and take the test once I start it?2018-03-26T18:51:42-05:00

You can move at your own pace! If you have an annual enrollment or membership, you have at least 12-months to complete it. Most courses are on-demand unless otherwise stated. You may fun learning and sharing as a member in the Private Facebook Community anytime. Learning comes from several places with Call Center Coach. Take advantage of them all.

Can I pause my membership?2018-03-25T05:10:48-05:00

Life can take some crazy turns – unplanned and planned. If you find yourself in need to take a few months off from your membership, you can put your membership on pause. When you are ready to come back, you can resume your membership where you left off.

To pause and resume your membership, merely contact us at with your request and details.

Can I cancel?2018-03-25T05:12:32-05:00

Call Center Coach gives you a convenient, budget-friendly subscription model with the lowest prices you’ll find for such a combination of development tools in one place. But if it’s not for you, you can cancel your monthly subscription at any time, and your billing will stop right after your current billing cycle is complete. For annual subscribers, your billing will end right after your annual billing cycle is complete.

Am I guaranteed to get certified if I take the class?2018-05-15T18:05:08-05:00

No. A certification that can simply be purchased has no value. If we’re going to allow you to display a Certified Call Center Supervisor badge, you can bet that you’re going to have to earn it.

Is there a money-back guarantee?2018-03-25T05:15:18-05:00

Others are so excited about Call Center Center Coach, with its peer-driven Community, Call Center Supervisor Success Path course, Certification and so much more. But everyone is different. To give you a feeling of comfort, Call Center Coach offers a risk-free experience experience in two parts:

1.  30-day Money Back Guarantee. You can enroll and become a members of Call Center Coach FULLY for 30 days, and if during those first 30 days you decide that Call Center Coach is not for you, then you can request a full refund of your subscription payment.

2.  No Minimums, No Contracts for monthly subscribers. You can cancel at any time. Even after your 30-day Money Back Guarantee expires, you can still cancel your Call Center Coach Membership. Just contact us a minimum of 10 days before your next scheduled billing, and we’ll stop that next charge.

What’s the difference between the public and private Facebook groups?2018-03-26T18:38:57-05:00

The Public Group is for non-members and we use it as a marketing tool to introduce future members to Call Center Coach. The Private Group is the place where you can collaborate, share, and get ahead faster. All of our conversations can not be viewed by non-members, and the Private Group contains higher value content that is not available to non-members in the public Group.

What else is included?2018-06-08T16:00:23-05:00

Call Center Coach not only gives you a complete development system and certification that makes it easy to build your skills and validate them. Call Center Coach actually gives you speed. It’s the opportunity to build your skills more rapidly, so you can open the door to greater opportunities. You have an entire community of like-minded people that want to help you succeed.

Call Center Coach Academy Members get…

  • Call Center Coach’s Supervisor Success Path– modules, tools, and certification
  • Access to a Private Facebook Group – join like-minded supervisors and experts to gain perspective and support in a safe place to ask questions
  • Support from Coaches with over 200 years of collective experience
  • 1:1 or Group Coaching – Plus and Premium Members receive dedicated coaching to accelerate their success path
  • QuickWins – short on time? No problem. Make a difference…quickly
  • QuickTips – short bite-size videos with chunks of insight
  • 14-Day Call Center Coach Boot Camp– targeted accountability challenges where members commit to getting ONE thing done, every day, for 14 days
  • LIVE Mastermind Webinars– members get targeted advice to develop skills faster
  • Monthly LIVE Q&A Webinars– come ask questions and get answers
  • Inside the Industry – get an insider’s look into industry events, trends, and the hype to avoid
  • Meetup Groups via our “In the Huddle” program

Enroll Now. See you on the inside.