Call Center Coach Newsroom

Find out the latest about Call Center Coach. Announcements, press coverage, brand assets, and company info.

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Call Center Coach In the Media

Call Center Coach Launches Servant Leader App: First Leadership Execution System to Replace Training in Contact Centers

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Call Center Coach Releases FONE Report: Why Executives Are Replacing Contact Center Leadership Training

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Call Center Coach AI Tackles Supervisor Gaps Draining Millions from Contact Centers

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New AI Leadership Upgrades Stop Supervisors From Leading the Wrong Way — Without IT

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More about Call Center Coach

Here are some Call Center Coach descriptions. Feel free to include them when writing about our business.

Short Description 1

Founded in 1999, Call Center Coach has been a leader in contact center leadership development for over two decades. In 2024, the company pioneered Leadership Execution as a Service (LEaaS), the first AI-powered platform that ensures supervisors execute leadership skills in real time rather than just learning them. Unlike traditional training, which overloads with information, Call Center Coach systems ensure leadership expectations become everyday execution—eliminating inconsistency, reducing workforce inefficiencies, and improving supervisor effectiveness at scale.

Short Description 2

Founded in 1999, Call Center Coach has shaped the future of contact center leadership for over two decades. In 2024, they set a new benchmark with Leadership Execution as a Service (LEaaS)—an AI-powered system that delivers an Execution Advantage™ by hardwiring leadership expectations and culture into supervisors’ daily actions. Unlike traditional training that merely transfers knowledge, LEaaS drives real-time, consistent execution at scale—eradicating inconsistency, cutting waste, and unleashing human potential across your entire operation.

Full boilerplate

Founded in 1999, Call Center Coach is a female- and disabled-owned, privately held company and a pioneer in AI-powered leadership execution for contact centers. A subsidiary of Influence to Action, Inc., Call Center Coach introduced Leadership Execution as a Service (LEaaS) in 2024—the first platform to transform leadership expectations into daily frontline execution. By embedding AI directly into the flow of work, LEaaS gives organizations an Execution Advantage™: eliminating supervisor inconsistency, cutting workforce waste, and ensuring every leader drives your culture in real time.

Unlike traditional training or coaching programs that merely provide information, Call Center Coach systems build infrastructure for consistent, measurable execution—designed alongside supervisors, calibrated to your unique culture, and continuously refined to ensure leaders lead the right way—your way.

Organizations that partner with Call Center Coach don’t just develop better leaders; they scale culture, consistency, and frontline effectiveness across their entire operation.