Call Center Coach AI Tackles Supervisor Gaps Draining Millions from Contact Centers

Greensboro, NC - July 1, 2025-- Call Center Coach, a pioneer in contact center leadership development since 1999, today announced the launch of its AI-powered Leadership Execution as a Service (LEaaS) platform. The new solution tackles hidden gaps in frontline leadership that quietly drain millions through turnover, weak CX, and fragmented culture—by ensuring supervisors lead exactly the way each company’s business and culture demands, every day, across all locations.

$490 Billion Contact Center Market Still Stuck on Outdated Training

Customer contact represents a global industry expected to exceed $490 billion by 2030, according to Yahoo Finance. Yet most centers still rely on outdated leadership training models.

Traditional training fails to close the knowing–doing gap. Supervisors default to personal habits and tribal knowledge that diverge from company standards. This inconsistency silently drives up turnover, weakens customer experiences, erodes culture, and stalls revenue growth.

Calculate the hidden cost of team inconsistency—and explore better alternatives >>

What Is Leadership Execution as a Service (LEaaS)?

LEaaS is a new category created by Call Center Coach that replaces traditional leadership training with a system engineered for daily, company-specific execution. It integrates AI-driven workflows, exclusive micro-apps, and hands-on coaching to ensure supervisors lead according to organizational standards—every day, every location.

Real Contact Center Results from Moving Beyond Training

A VP of Operations at a leading global healthcare company shared:

“For us, the risk of leadership inconsistency was driving up costs to keep relying on traditional training. We needed supervisors to lead exactly the way our business and culture demands — every day, every location. This is state-of-the-art.”

Industry Expansion

Call Center Coach is now targeting contact center-reliant industries like insurance and financial services, where leadership consistency is critical to reducing costs and improving the customer experience.

Meet another contact center leader seeing real impact—not by ramping up training, but by shifting to consistent daily execution. Dive into the full story in our post: “Why This Contact Center Exec Stopped Training”.

About Call Center Coach

Founded in 1999, Call Center Coach has been a leader in contact center leadership development for over two decades. In 2024, the company pioneered Leadership Execution as a Service (LEaaS), the first AI-powered platform that ensures supervisors execute leadership skills in real time rather than just learning them. Unlike traditional training, which overloads with information, Call Center Coach systems ensure leadership expectations become everyday execution—eliminating inconsistency, reducing workforce inefficiencies, and improving supervisor effectiveness at scale. Learn more at https://callcentercoach.com.

Press inquiries

Call Center Coach
https://callcentercoach.com
Jim Rembach
[email protected]
336-202-1032
25 Stonecreek Court
Greensboro, NC 27455